Glide.ai

Overview

What does Glide.ai do?

Triaging - Glide.ai helps categorize tickets instantly with a high degree of accuracy that makes it easy to organize your incoming tickets and cases.

Resolution - Glide.ai's AI platform enables support agents to resolve highly complex tickets in 1/10th of the current time to resolution (TTR) & drives a 10X increase in the no. of tickets being solved, with the help of automated workflows that can be invoked with a single click.

QA & Performance Management - Glide.ai provides a consolidated and insights-driven Performance Management platform for customer support agents. The AI module helps improve operational efficiency, agent productivity, and overall engagement.

Altogether, the Glide.ai platform sits on top of the organization's existing Support Desks making their life easy!

Stay tuned to know more!